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How to Consign/FAQ

How to Consign

Thank you for your interest in consigning your luxury new and pre-owned designer handbags, clothing, shoes, and accessories with The Ritz Resale. The following information will guide you through the consignment process and outline our store policy. Our Consigner Agreement is located at the bottom of the page.
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Step 1
Identify the new and pre-owned luxury designer handbags, clothing, scarves, shoes, gloves, belts, hats, perfume, and jewelry that you would like to consign.
A. All pre-owned designer clothing, shoes, and accessory items must be clean and in good condition.
B. Clothing must be in current style and no more than 3-5 years old.
Please check for: Working Zippers, Holes, Tears, Stains, Pilling, or Signs of Wear.
The better it looks, the faster it will sell. Please inspect your items before bringing or sending them in. We may decline items based on age and condition. Because we offer quality, high-end merchandise, we are very selective and will only choose items we believe we can sell.
We accept new and pre-owned women’s clothing in any season. However, for the best return on seasonal items, you may wish to wait for the appropriate season.
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Step 2
Select the delivery method that is best for you.

By Appointment
You may make an appointment any time before, during, or after store hours by calling us at (626)449-3528 or by email at info@ritzresale.com.

Drop Off Service
Our Drop Off Service is the perfect way to avoid a wait. Include your name, address, and phone number on each parcel to be dropped off. Drop off your items anytime during store hours. If any item is found to be unsuitable for resale, we will contact you to pick it up or it will be donated and a donation receipt will be provided.

Courtesy Pick-Up Service
Pre-qualified clients with high-end designer items may take advantage of our free service. We service Los Angeles and Orange County. To be pre-qualified, familiarize yourself with the items to be picked up and call us at (626)449-3528.

By Mail
Include your name, address, and phone number in each parcel to be mailed and send it along with your items to 900 Valley View Avenue #6, Pasadena, CA 91107 USA.

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Step 3
Your high-end designer handbags, women’s clothing, luxury shoes, and other carefully selected items will be entered into our computer system and you will receive an itemized email report. Your email will include your account number and the date in which the 60 day consignment period begins along with the list of your items on consignment with us.
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Step 4
Check the status of your items and account balance online at www.ritzresale.com by selecting CONSIGNOR LOG IN and entering in your last name and account number. The Ritz Resale will document everything for you.

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Buy and Sell New and Pre-owned Designer Luxury Items FAQ

 

 

Buying Online

 

 

Shipping and Return Policy

 

 


 

Do you have to make an appointment to bring in pre-owned high-end designer handbags, clothing, shoes, etc?

 

Yes. Appointments can be made before, during, or after store hours. Appointments need to be made for pick-ups and in store service. You can use our Drop Off Service anytime during store hours.

 

Examples of the type of new and gently used pre-owned, high-end designer items we look for:

 

Alberta Ferretti

Donna Karan

Mulberry

Armani

Eileen Fisher

Oscar de la Renta

Badgley Mischka

Ellen Tracy

Philosophy

Balenciaga

Etro

Prada

Bebe    

   Fendi     

Pucci

BCBG   

       Ferragamo        

Roberto Cavalli

Betsey Johnson  

Gucci

Rock & Republic

Bottega Veneta

Hermes

Rodriguez

Burberry

Jill Sander 

St. John

Carmen Marc Valvo

Jimmy Choo

Sigrid Olsen

Carolina Herrera

Juicy Couture

Stella McCartney

Chanel

Lacroix

Teen Flo

Christian Dior

Christian Louboutin

Tocca

Coach

Louis Vuitton

Ungaro

Dana Buchman   

Lulu Guinness

Valentino

Diane von Furstenberg  

Marc Jacobs

Versace

              DKNY                    

Marni

Yohji Yamamoto

Dolce & Gabbana    

Mui Mui

YSL

 

 

 

Why won't you take Target or Wal-Mart type brands?

The Ritz Resale is an upscale consignment boutique. We must select brands that our customers are looking for. The Ritz Resale puts a lot of effort into selling your clothes so we try to focus on the items that provide the highest return.

 

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Examples of labels we ARE NOT interested in:

 

 

American Eagle

 

Gap

 

Mossimo

Ann Taylor Loft 

H&M

Nine West

Arizona 

Land’s End

Wet Seal

Valerie Stevens

Lane Bryant

Old Navy

Dockers

Limited

Sag Harbor

Coldwater Creek

Liz Claiborne

Talbots

Eddie Bauer

Moda International

Xhiliration

 

 

 

 

Do you accept Jeans?

Yes! However, we ONLY accept new and pre-owned high-end designer jeans. These jeans typically retail for $165.00 or more.

 

Do you accept wedding dresses?

No. We do not accept wedding or bridesmaid dresses. 

 

Do you accept vintage clothing?

The Ritz Resale does not accept clothing from the 1990’s, 1980’s, 1970’s, or Vintage Clothing 1960’s and earlier. 

 

Do you accept designer luxury undergarments?

We only accept high-end, luxury undergarments that are new and in its original packaging.

 

What are the advantages to consigning my pre-owned and new luxury designer items with you?
We will choose your items carefully, produce an inventory list with tags, display and secure your clothes, and update your paperwork and account balance daily. You can view your account online for the status of your items 24/7.

 

The Ritz Resale is celebrating its 35th year. We have a customer base of ladies that have shopped us with for decades, as well as daily new customers from referrals and advertising. Your clothes will enjoy high visibility for 60 days or more. We do not make money until you do and we do our best to provide the highest return in the fastest amount of time. Our clients enjoy the highest industry percentage split of 50%.

 

What happens to my consignment items after the 60 day consignment period ends?

Most items are not automatically donated on or after the 60th day but are subject to donation. Remaining items are reduced to sell until all efforts have been exhausted. After items have been removed from the sales floor, we typically donate them to the Walter Hoving Recovery Home for Women.

 

Do you have layaway for new and pre-owned designer handbags, luxury clothing, and shoes?

Yes. We have a 14 day layaway policy with 15% down.

 

Do you buy pre-owned and designer handbags, shoes, and clothing outright?

No. We do not buy outright.

 

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Buying Online

 

Are all the new and pre-owned designer items you sell authentic?

Yes. The Ritz Resale guarantees all the items we sell in our Online Showroom or eBay auction are guaranteed to be 100% authentic. All products have been thoroughly evaluated. Some conditions apply to reimbursements.  

 

Should I receive an order confirmation?
Yes. All domestic orders should receive a confirmation that your order has been sent along with a tracking number.

 

How long does it take to process my order?
Processing takes 2-3 business days from when you place your order. Items are sent USPS priority mail.

 

How can I place an order?
You may place an order by calling us at (626)449-3528 and speaking to a customer service representative who will take your order over the phone. Customer Service is available during normal business hours: Tuesday thru Saturday 11pm-6pm PST.

 

Can I adjust the quantities of what I want to order higher?

The Ritz Resale is a consignment boutique so we usually have only one unique item available. Occasionally, we receive items from other boutiques with quantities greater than just one per item. 

 

What type of payments do you accept?
We accept all major credit cards such as American Express, Visa, and MasterCard. We also accept PayPal for eBay and online showroom orders online and by phone. Checks and cash are accepted in the store only.

 

How do I know if something will fit me since sizes vary?
Sizing varies by designer. If you are familiar with a designer, please order the size you would normally order. If not, you may use the size chart link below to view the guidelines to better choose what items will fit you. The size guides are measured in inches. Each item is listed with both the size and the measurements of the item. Check the measurements too see if an item will fit you, even if the size may differ from what you normally wear.  WOMENS SIZE GUIDES

 

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Shipping and Return Policy

 

What is your Return Policy on new and pre-owned designer luxury items?

Items purchased through eBay, from our Online Showroom or by phone can be returned, but must be post marked no later than 3 days from delivery and be in the same condition as they were when shipped to you.  You are responsible for shipping and insurance on the item(s) you are mailing back to us. Certain rules and restrictions apply.

 

Do I have to pay taxes on my online purchase?

Items shipped within California require 9% sales tax.

 

How do you calculate shipping/handling charges?

Your shipping and handling charges are calculated by location, weight of an item, and the dimensions of the box. The USPS calculator takes your specific order information along with your zip code and calculates what USPS will charge us for your shipment.

 

How do you ship my Domestic order?

All domestic U.S. orders (excluding Hawaii and Alaska) are shipped by USPS Priority Mail 3-4 Day Service. 

 

Do you ship internationally?

No. We do not ship internationally.

 

Is my order insured when shipped? What is covered?
Yes. Your shipping charges include full insurance on the purchase price of your item. Your items are covered against loss, theft and damage during shipment. Some conditions and restrictions apply to insurance reimbursements. 

 

 

 

 

900 Valley View Avenue Suite # 6 Pasadena, CA 91107
Telephone: (626) 449-3528


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